Adobe Sign We Were Unable to Create Thumbnails for Your Agreement

If you`re a frequent user of Adobe Sign, you may have encountered the error message, « We were unable to create thumbnails for your agreement. » This error can be frustrating, especially when you`re trying to send an important document for signature. But don`t worry – there are a few things you can try to fix the problem.

First, it`s important to understand what this error message means. When you upload a document to Adobe Sign, the application automatically creates thumbnails – small images that represent the pages of your document. These thumbnails help you and your signers easily navigate through the agreement. However, if the application is unable to create these thumbnails, it may be due to a few different issues.

One reason may be that the document is too large. Adobe Sign has a size limit for documents, so if your file exceeds this limit, it may not be able to create thumbnails. To fix this, try compressing the file using a program like Adobe Acrobat.

Another reason may be that the file format is not supported. Adobe Sign supports a variety of file formats, including PDF, Word, Excel, and more. If you`re trying to upload a file in a different format, you may need to convert it first.

You should also check to make sure that your internet connection is stable. Slow or interrupted connections can cause issues with document uploads and processing.

If none of these solutions work, you may need to contact Adobe Support for further assistance. They can help diagnose the issue and provide a solution personalized to your unique situation.

In conclusion, the error message « We were unable to create thumbnails for your agreement » can be frustrating, but there are several steps you can take to fix the issue. Check the document size, file format, and your internet connection, and if necessary, reach out to Adobe Support for additional help. By troubleshooting the problem, you`ll be able to send and receive important agreements with ease.